A: SQM is presently doing business in more
than 40 countries worldwide. For more complex programs, SQM
will implement Local Area Supervisors to properly manage specific
cultural issues.
A: SQM’s proprietary database contains
over 10,000 Mystery Shoppers. However, this number is not
as important as our ability to quickly and effectively recruit,
train and maintain our field force to meet your specific project
parameters.
A: SQM’s IRIS (Integrated Research
Internet Solutions) system delivers targeted, customized information
to each member of your organization. Authorization codes automatically
configure reporting and allow you to track user activity.
For more about SQM’s IRIS system, please click here.
A: For most programs, Mystery Shopper profiles
will represent those of your "typical customers." In some
cases, you may wish to use specific demographic and/or psychographic
profiles for specialized projects. SQM’s Mystery Shopper
database can be used to match these profiles to specific project
parameters.