Archive de la média

• UNDER-COVER CONSUMER
  The Peterborough Examiner, Friday, July 23, 2004.
  
  
• SPIES FOR HIRE WAGE WAR ON TIPSEY TABLES, FILTHY TOILETS
  Financial Post, Tuesday, May 25, 2004.
  
  

• SHOPPING PAYS THE BILLS
  Metro, Friday, Monday, December 22, 2003.
  
  
• GROWING POTENTIAL
  Foodservice and Hospitality, November 2003.
  
  
• "UNDERCOVER CUSTOMERS" ON THE HUNT FOR GREAT SERVICE
  Customer Service Excellence - Volume 1 Issue 4.
  
  MAY WE SUGGEST…
  Foodservice and Hospitality, October 2002.
  
  
• FREE PERQUING
  Metro, August 29, 2002.
  
  
• MYSTERY SHOPPING
  Travel Scoop, Vp;.21, No. 6 July/August 2003.
  
  
• COMPTETITIVE ANALYSIS
  Foodservice and Hospitality, July 2002.
  
  
• HI-TECH FEEDBACK
  Foodservice and Hospitality, April 2002.
  
  
• SHOPPING CARES
  Lifestyles, Spring 2002 Volume 30 Number 178.
  
  
• MARKETPLACE - MYSTERY SHOPPERS
  Marketplace - CBC.CA - January 9th, 2001.
  
  
• SEIZE THE OPPORTUNITY
  Foodservice and Hospitality, Friday, August 2000.
• 
  CIRCLE OF SATISFACTION
  Foodservice and Hospitality - July 2000.
  
  
• CASH NEWS
  Special Edition “Conference 2000” – July 2000.
  
  
• DRUNK-DRIVING VIEWS BLURRED
  The Toronto Sun - Wednesday, June 7, 2000, Vol. 29 No. 158.
  
  
• SURVEY SAYS...
  Foodservice and Hospitality - June 2000.
  
  
• MYSTERY SHOPPERS
  National Post - VOL. 2 NO.161 Saturday, April 29, 2000.
  
  
• AN AIR OF MYSTERY
  Foodservice and Hospitality - April 2000.
  
  
• BUILDING A BETTER TEAM
  Foodservice and Hospitality - February 2000.
  
  
• SHEDDING LIGHT ON A MYSTERY
  Winnipeg Free Press - Wednesday, June 23, 1999.
  
  
• THROUGH THE EYES OF A STRANGER
  Hearth Home - March 1999.
  
  
• MYSTERY SHOPPERS: Can they help hotels head off major quality problems?
  Lodging - April 1998.
  
  
• HIRING THE BEST AND KEEPING THEM MOTIVATED: Panelists say mgmt., appreciation are key
  Nation's Restaurant News - October 27, 1997.
  
  
• MEASURING AND IMPROVING CUSTOMER SERVICE
  Kegs Cases - September/October 1997.
  
  
• QUICK TIPS:- Uncovering Good Service
  Human Resource Executive - October 3, 1996.
  
  
• SNOOPS FOR HIRE:- Undercover Investigators Working for Licensees.
  License Line - July 1996.
  
  
• MYSTERY SHOPPERS GET PAID TO GRIPE
  The Toronto Star - Thursday March 30, 1995.
  
  
• SQM PROVIDES UNBIASED EVALUATION OF OPERATIONS
  Ontario Restaurant News - February 1995.
  
  
• YOUR MONEY:- The Inspectors
  The Toronto Sun - Monday, November 14, 1994, Vol. 24 No. 10.
  
  
• 'CORPORATE SPIES' evaluate and monitor firm operations
  The Canadian Jewish news - Thursday, October 6, 1994.
  
  
• MANAGEMENT GOING UNDERCOVER TO SIZE UP SERVICE
  The Financial Post - Wednesday, September 21, 1994.

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• GOING UNDERCOVER TO SIZE UP SERVICE
  The Financial Post, Wednesday, September 21, 1994.
  
  
• LETTERS TO THE EDITOR: Giving managers the raw data
  The Financial Post, Friday, September 30, 1994.
  
  
• MYSTERY SHOPPERS
  Lodging, April 1998.
  
  
• Re: GOING UNDERCOVER TO SIZE UP SERVICE
  The Financial Post, Friday, September 23, 1994.